Shipping and Returns

Delivery

At Hydratis, we ensure that your orders are delivered to you as quickly as possible to accelerate and improve your hydration as rapidly as possible 💦

Delivery times and costs: Metropolitan France

Enjoy FREE delivery on orders over €35.

  • Standard home delivery (2 to 3 business days): €5.90
  • Standard delivery to a collection point (2 to 3 business days): €5.90
  • Express home delivery (1 to 2 business days): €12.00


Delivery times and costs: DOM-TOM

  • Standard home delivery (5 to 7 business days): €30 for orders under €90
  • Standard home delivery (5 to 7 business days): €5 for orders over €90


Delivery times and costs: Europe (excluding Switzerland)

FREE delivery on orders over €30.

  • Standard home delivery (2 to 3 business days): €7.50


Delivery times and costs: Switzerland

FREE delivery on orders over 49 CHF.

  • Standard home delivery (2 to 3 business days): 7.00 CHF


⚠️ Important information:

  • Orders placed before 3 PM (Monday to Friday) are shipped the same day.
  • Orders placed with "express delivery" before 3 PM are delivered the next day (excluding weekends and public holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • An email containing a tracking link will be sent to you as soon as your order is shipped.

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Returns

Your satisfaction is our priority. If you are not completely satisfied with your purchase, it is possible to return your package under certain conditions:

Return conditions:

  • You have 14 days from the date of receipt of your order to make a return.
  • The products must be unused, in their original packaging and in perfect condition.
  • Personalized water bottles cannot be returned.

How to make a return:

  1. Contact us at contact@hydratis.com , specifying your order number and the reason for the return.
  2. We will send you the necessary instructions for the return.
  3. Please note: You must include your order number and email address in the return package.
  4. Once the package has been received and inspected, we will process the refund.

Return costs:

  • Return shipping costs are the responsibility of the customer and are non-refundable.
  • We recommend using a tracked delivery service to guarantee the receipt of your return package.

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Contact us

If you have any questions about your delivery or return, our customer service is available to answer you quickly :)

📧 Email : contact@hydratis.com
📞 Phone 7 days a week : 01 89 71 32 00